Refund policy

Last updated: November 3, 2026

Animélange return and exchange policy

At Animélange, we want you to love your stationery, manga, figures, and artwork! If you need to make a return, please review our policy guidelines below.

1. Standard return policy

Unopened and unused items

  • Return window: Unopened and unused items in their original packaging may be returned within 14 days of receipt.

  • Refund options: Eligible returns can be issued for store credit or a full refund to the original payment method.

  • Return shipping: Customers are responsible for all return shipping costs.

Final sale items

To maintain quality and fairness, the following items are final sale and cannot be returned, exchanged, or refunded:

  • Sale and discounted items

  • Pre-order deposits

  • Opened merchandise (including opened blind boxes, figures, and unsealed packaging)

2. How to process a return

In-store returns

Visit our storefront in downtown Brockville with your item(s) and proof of purchase:

  • Location: 102 King Street W, Brockville, ON

  • Requirements: The item must be in its original, unopened packaging, accompanied by your original order receipt or sales slip.

Online returns

If you purchased online and need to initiate a return by mail:

  1. Contact us: Email or message us within 7 days of delivery with your order number and the reason for the return.

  2. Review and instructions: Our team will review your request and send you detailed return shipping instructions.

  3. Shipping cost: Please note that return shipping costs are the responsibility of the customer.

3. Damaged or defective items

We take great care in packaging your orders, but if your item arrives damaged in transit or has a manufacturing defect, we will work with you to make it right!

What to do:

  1. Take photos: Take clear photographs showing both the outer packaging (box/mailer) and the specific defect or damage to the product.

  2. Contact us promptly: Reach out to us within 7 days of delivery with your order number and the photos attached.

  3. Resolution options: Our team will guide you through the available options, which may include a replacement, a distributor claim, or store credit.

Need help?

If you have any questions about your order or our return process, please visit us in-store at 102 King Street W or reach out via our contact page/social channels (@shop.animelange). We’re always happy to help!